Social products win when they help people understand each other better

Von Hippel argues we became intelligent in order to cooperate, not the other way round. That inverts how most software gets built: the point is not to give people more information, it is to help them read each other. It is the closest thing we have to a thesis.

Von Hippel, 2018

From the life of Ridhima Chopra and Aakash Kakkar